Legal notice

1. Definitions

The capitalized terms in these general terms and conditions have the following meanings, unless expressly indicated otherwise:

“Mused”: the user of these general terms and conditions, being Mused B.V., as further specified in article 16 of these terms and conditions.
“you” or “your”: refers to you acting as a natural person for purposes outside your business or professional activity and with whom Mused enters into an agreement.
“Agreement”: the agreement concluded between Mused and you.
“Product”: any product offered by Mused via the Website, including hearing protection products, lifestyle products, supplements, and related items.
“Party(ies)”: Mused and you together, each individually also referred to as a “Party”.
“Website”: the website of Mused, being www.musedearplugs.com or any other domain name to be used by Mused from time to time.

2. Applicability of general terms and conditions

These general terms and conditions apply to all offers, agreements, and deliveries by Mused to you. Mused is entitled to unilaterally amend the general terms and conditions. In the event of a material amendment, Mused will make this known to you within a reasonable period (4 weeks) (for example, by e-mail or via a notification on the Website).
If Mused amends the general terms and conditions and this amendment leads to a substantial deterioration of your position, you have the right to dissolve the agreement free of charge within 4 weeks after the notification of the amendment.
If any provision of these general terms and conditions and/or the Agreement should be void or non-binding, the remaining provisions shall remain fully in force.
The rights and obligations arising from the Agreement (incl. these general terms and conditions) cannot be transferred by you to third parties, unless Mused has given prior written consent for this.

3. Conclusion of the agreement

All quotations, offers, and/or price indications issued by Mused (in whatever form) are always non-binding and can be revoked by Mused at any time.
The Agreement is concluded as soon as Mused has confirmed the order to you by e-mail, or as soon as Mused has commenced the (partial) execution of the Agreement.
Obvious errors or mistakes on the Website, in publications, on social media, the quotations, offers, and/or price indications do not bind Mused.
By concluding an Agreement under the application of these general terms and conditions, you confirm that you have reached the age of majority of the country where you live, or that you have permission from an adult family member to use the Website.

4. Execution of orders

Orders are only processed by Mused if the amount due has been paid in full and correct and complete information is provided with the order. Mused is entitled to refuse incorrect, incomplete, and/or unclearly submitted orders (in which case no Agreement is concluded). You are responsible for providing correct and complete information. Mused is not liable for damage caused because you provided incorrect, unclear, and/or incomplete data or because the data was not provided in a timely manner.
If you change an order and Mused agrees to this change, Mused is entitled to charge all (extra) costs due to the change to you, including the costs already incurred in connection with the execution of the original order.
Mused has the right, during the execution of the Agreement, without notice to you, to engage third parties, involve products from third parties, purchase services from third parties, and have the Agreement fully or partially executed by third parties.
Mused is not obliged to accept an order and may refuse deliveries for any reason whatsoever, such as - but not limited to - in the event that stock is insufficient, shipping or export restrictions apply with respect to the delivery address, or when there is a technical problem in processing your order.

5. Prices and payment

All prices of Mused are inclusive of VAT and/or any other levy or tax, unless expressly indicated otherwise.
All prices of Mused are exclusive of transport/shipping costs, unless expressly indicated otherwise.
Should an order nevertheless already have been processed by Mused without (full) payment, it applies that if the due payment has not taken place (fully) within 14 days from the invoice date, you will be in default and from that moment on you will owe statutory interest.
If you have not fulfilled your payment obligation after the expiry of the payment term and, after you have been reminded by Mused, have not paid in full within a period of 14 days, counting from the day after the reminder, you will owe extrajudicial collection costs. The amount of these extrajudicial collection costs is determined in accordance with Article 6:96 paragraphs 5-7 of the Dutch Civil Code (DCC), or (if applicable) mandatory law applicable to you based on your jurisdiction.
Each payment by you shall be applied first towards settling the (extra)judicial costs owed by you, then to settle the interest owed, and then to settle the oldest outstanding invoices/claim(s), regardless of any instructions to the contrary by you.

6. Packaging and shipping

Mused will properly pack the Products, so that the Products reach their destination in good condition under normal transport conditions.
The Products will be dispatched by Mused for delivery to the place or places designated by you in the manner determined in the order or agreed upon afterwards. Unless otherwise agreed, Mused is entitled to determine the method of shipment (transport company, packaging, etc.) entirely at its own discretion.
The costs for delivery of the ordered products (shipping costs) are for your account, unless explicitly stated otherwise.
Mused will deliver ordered Products at the latest within 30 days after the conclusion of the Agreement, unless another delivery period has been agreed upon. If delivery within this period proves impossible, you will be informed of this in a timely manner and you have the right to dissolve the agreement free of charge.
The delivery terms stated on the Website are indicative. Mused makes every effort to comply with the indicated delivery terms.
Exceeding a delivery term does not entitle you to compensation and also does not entitle you to dissolve the Agreement.
If delivery to the address provided by you is not possible (for example due to an incorrect address), you authorize the carrier to attempt to deliver the Products to a neighboring address or at a collection point. In such cases, you will be informed of this, after which Mused is deemed to have fulfilled its delivery obligation.
For deliveries to an address outside the Netherlands, different conditions may apply than those set out in this article.
Unless otherwise provided in these general terms and conditions, the ownership of and the risk for the Products will pass to you at the moment that you or a third party designated by you actually receives the Product.

7. Right of cancellation

You have the right to cancel the agreement regarding the purchase of a Product during a cooling-off period of 14 days without giving reasons, unless an exception applies as determined in article 8.
The cooling-off period mentioned in paragraph 1 starts on the day after you, or a third party designated by you in advance (who is not the carrier), received the Product, or:
1. if you have ordered multiple Products in one and the same order: the day on which you, or a third party designated by you, received the last Product;
2. if the delivery of a Product consists of different shipments or parts: the day on which you, or a third party designated by you, received the last shipment or the last part;
3. in case of agreements for regular delivery of products during a certain period: the day on which you, or a third party designated by you, received the first Product.
If you make use of your right of cancellation, you must report this within the cooling-off period by means of a notice to Mused as communicated on the Website, the model form for cancellation or in another clear manner to Mused. The model form or other communication can be sent to support@musedearplugs.com or by post to Ploegweg 5, 5232 BR 's-Hertogenbosch.
The model form for cancellation can be found at: www.musedearplugs.com/pages/cancellation-form and under these general terms and conditions.
If you legally exercise your right of cancellation, Mused will refund the payments received from you as quickly as possible - but at the latest within fourteen days after the day of receipt of the declaration of dissolution.
Mused is not obliged to refund additional costs, such as delivery costs, upon dissolution if you explicitly opted for a method other than the least expensive method of standard delivery offered by the trader.
The direct costs incurred by you for returning the Product are for your own account.
You must return the Product within fourteen days from the day on which you exercised the right of cancellation. The Product must be returned with all delivered accessories, in original condition and packaging (if reasonably possible), and in accordance with the instructions provided by Mused.
The burden of proof for the correct and timely exercise of the right of cancellation lies with you.

8. Exclusion of right of cancellation

You can only return a Product free of charge on the basis of article 6 if you have not yet opened, used and/or otherwise further impaired the Product than one would reasonably do when viewing the Product in a physical store. If you handled the Product differently than one would reasonably do when assessing the Product in a physical store, you are responsible for the reduction in value of the Product and Mused can deduct the costs in connection with the reduction in value from the refund to you.
Mused reserves the right to refuse returned Products or to charge for a reduction in value if the Product is damaged or has been used more than is necessary to establish the nature, characteristics, and functioning of the Product.

9. Conformity of Products

Mused guarantees that the Products comply with the Agreement, the specifications stated in the offer, and the reasonable requirements of soundness and/or usability of the delivered Products, insofar as normal use of the delivered Products is concerned. Normal use is understood to mean: what is generally understood by that for the specific type of Product, use according to the user manual, label texts, and/or any other warnings and instructions from Mused (such as on the Website).
The warranty as included in article 9.1 does not apply if:
1. you have altered the delivered Products yourself or had them altered by third parties;
2. you have exposed the delivered Products to abnormal circumstances or otherwise handled or used them carelessly or in violation of the user manual or other instructions.
Mused is never liable towards you for damage that is (partly) the result of alteration of the Products, exposure to abnormal circumstances of the Products, careless handling and/or careless storing of the Products and/or use of the Products in violation of the user manual, the label, incorrect storage or handling of the Products or use in violation of other directions and/or other instructions from Mused.

10. Obligation to inspect and complain

After delivery of the Product, you must check the Product for any shortcomings, defects, and/or damages.
You are obliged to complain to Mused within a reasonable time after you discover or ought to discover that the Product does not comply with the Agreement. Within 2 months from discovery is seen as a reasonable time. Notifications can be directed to: support@musedearplugs.com
If you have not complied with the requirements in article 10.2, you can no longer invoke the fact that what has been delivered does not comply with the Agreement.
You will provide all necessary cooperation to Mused to enable it to assess and handle your complaint.
If your complaint is grounded in the opinion of Mused, Mused will, without being obliged to further compensation of damage: repair or replace the delivered Products (or at least the defective part). If repair/replacement is not possible or cannot reasonably be required of Mused, you can (partially) dissolve the agreement or Mused can reduce the price in proportion to the degree of deviation from the Agreement.
You are liable for any damage to the Products in the period between delivery to you and (return) delivery to and receipt by Mused. Mused is entitled to offset any damage caused during the aforementioned period against any claim you may have.

11. Force Majeure

An indicated delivery term is extended by the period during which Mused is prevented from fulfilling its obligations due to force majeure.
Force majeure on the part of Mused is understood to mean, in addition to what is understood by it in law and case law, all external causes, foreseen or unforeseen, which Mused cannot influence, but which prevent Mused from fulfilling its obligations under the agreement (or the preparation thereof), such as (for example) as a result of war, terrorism, operational failures, a pandemic or epidemic, strikes (including work strikes), fire, water damage, flooding, internet failure, failure in (software) systems, defects in machinery, shortage of personnel or a sit-in, import and export barriers, disruption in the supply of energy, shortage of raw materials, government measures, all both within the business of Mused and the business of third parties who are engaged by Mused (for example for required materials, raw materials, storage, or transport) and also by all other causes that arise outside the fault or sphere of risk of Mused.
If delivery is delayed by more than two (2) months due to force majeure, you are authorized to dissolve (ontbinden) the Agreement. If compliance with the Agreement by Mused is practically impossible due to force majeure, then each Party is authorized to dissolve the Agreement.
If force majeure occurs while the Agreement has already been partially executed, you are obliged to retain already delivered Products and to pay the purchase price due for them, unless the Parties agree otherwise in writing or it is otherwise provided in these general terms and conditions.

12. Liability

The liability of Mused is limited to repairing of a defective good or replacing the good free of charge, at the choice of Mused, if and in so far as your damage relates to a defective product or incorrect number of delivered Products, unless Mused does not proceed to repair or replace within a reasonable term.
Irrespective of article 12.1, the liability of Mused is at all times limited to the amount covered by its liability insurance. If the insurer does not pay out in any case, the liability of Mused is limited to a maximum of the invoice amount of the relevant order from which the damage arises.
Mused is not liable for any indirect damage: consequential damage, damage due to delay, missed savings, loss of profit (gederfde winst), losses suffered, damage due to loss or corruption of data, loss of quiet enjoyment, damage to other goods than the Products.
Mused is under no circumstances liable for damage resulting from your actions or omissions through which the damage occurred, such as insufficient packaging, incorrect storage and/or insufficient protection of the Products and/or not using the Products in line with the user manual, label texts, and/or any other warnings and instructions from Mused (such as on the Website).
In the event of intent or deliberate recklessness on the part of Mused or in so far as the law imperatively prescribes otherwise for your protection, its liability is not limited.
Mused is not liable for acts or omissions of third parties engaged in the context of the execution of the Agreement. Section 6:76 of the Dutch Civil Code (DCC) is expressly excluded.
Without prejudice to art. 10.2, all legal claims or rights of action from you against Mused shall lapse unless they are submitted in writing and with reasons to Mused at the latest twelve months after you became aware, or could reasonably have been aware, of the existence of the claim or right of action and, if applicable, within this term the claims or rights of action have been brought before a court, they shall definitively lapse. If you have complained in accordance with art 10.2, the aforementioned limitation period is suspended from the date of receipt of the complaint until the moment Mused has responded to your complaint.

13. Intellectual property

All intellectual property rights to the trade/brand names, logos, domain names, the Products, and other matters used for the benefit of and during the execution of the Agreement or displayed on the Website are owned by Mused or its licensors (if applicable). You are not entitled to use, copy, or reproduce the trade/brand names, logos, domain names, content on the Website and/or other matters, unless Mused has given prior written permission for this.

14. Personal data

You, as well as the person acting on your behalf, agree upon concluding the Agreement/placing the order to the processing of personal data by Mused in the context of the execution of the Agreement and/or other processing as described in the privacy policy. The privacy policy can be found at: musedearplugs.com/pages/privacy-policy

15. Applicable law and dispute resolution

Insofar as permitted under mandatory law, Dutch law applies to all agreements between Mused and you.
All disputes between Mused and you will be assessed and settled by the court from the district of your place of residence.

16. Identity of the seller

Mused B.V., Dutch Chamber of Commerce (KvK) number 99572885, established at Ploegweg 5, 5232 BR 's-Hertogenbosch, reachable via info@musedearplugs.com or via telephone number 06-21949047.

Version: June 2026

RIGHT OF CANCELLATION FORM

Only fill in and send this form if you want to cancel the agreement.

To: Mused B.V. at Ploegweg 5, 5232 BR 's-Hertogenbosch, support@musedearplugs.com

I/We (*) hereby inform you that I/we (*) cancel our agreement regarding the sale of the following goods/provision of the following service (*)

Ordered on (*)/Received on (*):________________________________________________________
Name/Names of consumer(s):__________________________________________________________
Address of consumer(s):_______________________________________________________________
Signature of consumer(s):_______________________________________________________ [only when this form is submitted on paper]
Date:_____________________________________________________________________________

(*) Delete what is not applicable.