Shipping policy

Shipping Policy

At MUSED, we do our best to get your order to you as quickly as possible.

Processing Time

Orders placed on business days are processed as quickly as possible. If you place your order before 23:30, our fulfilment partner aims to hand it over to PostNL the same business day.

Once your order has been shipped, it is handled by PostNL. From that moment on, delivery is the responsibility of the carrier.

Shipping Costs

* The Netherlands: €4.95 per order
* Shipping costs for other countries are calculated at checkout.

Delivery Times

As of July 2026, PostNL delivers most parcels within approximately 48 hours in the Netherlands.

Estimated delivery times:

* The Netherlands: approximately 2 business days after dispatch
* Belgium: approximately 2–4 business days
* Germany: approximately 2–5 business days

Please note that these are estimated delivery times. Delays caused by the carrier, customs, weather conditions, holidays or other unforeseen circumstances are outside of our control.

Track & Trace

As soon as your order has been shipped, you’ll receive an email containing your Track & Trace link so you can follow your parcel.

Invoice

After placing your order, you’ll automatically receive your invoice by email.

Incorrect Address

Please make sure your shipping address is correct before completing your order. MUSED cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete shipping address.

Order Cancellation

If you wish to cancel your order, you have the legal right of withdrawal within 14 days after receiving your order.

To exercise this right, you can submit your request via our withdrawal form or by contacting us through our contact page. Once your request has been received, we’ll provide further instructions if a return is required.

Questions

If you have any questions about your shipment, feel free to contact us at support@musedearplugs.com. We’re happy to help.