Refund policy

Return Policy

Changed your mind, or is something wrong with your order? Below you'll find our return conditions and how we can help.

14-Day Right of Withdrawal

You have the right to withdraw from your eligible online purchase without giving a reason within 14 days after the day you, or someone designated by you other than the carrier, receives your order.

Please notify us within this period. You then have a further 14 days to send your items back.

Product Condition

If you intend to return your earplugs under the statutory right of withdrawal, please keep them unused and return them with all included accessories and their original packaging.

You may inspect your purchase as you would in a physical store. If the items have been used or handled beyond what is necessary to establish their nature, characteristics and functioning, we may deduct any resulting loss in value from your refund.

How to Start a Return

To exercise your statutory right of withdrawal, please email support@musedearplugs.com. Include your order number or other proof of purchase so we can identify your order.

You may also withdraw using any other clear statement of your decision. Prior approval is not required to exercise your legal right of withdrawal.

Please send returns under your statutory right of withdrawal to:

SEM Fulfilment
Minosstraat 3
5048 CK Tilburg
The Netherlands

Pack your return securely and retain proof of postage.

For returns under our voluntary 50-day money-back guarantee, please follow the separate procedure below.

Return Shipping Costs

For change-of-mind returns, you are responsible for the direct return shipping costs. Where available, our letterbox return option costs €4.95.

If your item is faulty, damaged on arrival or incorrect, contact us first so we can arrange an appropriate solution at no cost to you, in accordance with your statutory rights.

50-Day Money-Back Guarantee

At MUSED, we stand behind the quality, comfort and performance of our earplugs. We want you to experience them for yourself.

That's why we offer a 50-day money-back guarantee, even if you've used them!

You have 50 calendar days after receiving your MUSED earplugs to genuinely try them and request a return if you're not satisfied with their comfort, fit, sound experience or overall performance.

This is a voluntary satisfaction guarantee, separate from your statutory 14-day right of withdrawal, and is subject to the conditions outlined below.

Eligibility & Return Conditions

To qualify for our 50-day money-back guarantee, all of the following conditions must be met:

The earplugs must have been purchased directly through our official webshop, musedearplugs.com.
Your return request must be submitted within 50 calendar days of receiving your order.
You must have genuinely tried the earplugs and be dissatisfied with your experience.
You must provide a valid reason for your return, explaining why the earplugs did not meet your expectations. This may include dissatisfaction with comfort, fit, sound quality or performance.
Both earplugs, the original carrying case, all supplied silicone ear tips and any other originally included components must be returned.
The original product packaging must be included, intact and in good condition. Opening the packaging to test the earplugs is permitted.
The earplugs may show normal signs of use resulting from testing but must not have been damaged through misuse, modified or improperly handled.
The complete product set must be returned securely packaged.
Return shipping costs are the customer's responsibility.
The voluntary satisfaction guarantee may be claimed once per customer.

Important: Please retain your original product packaging and all included accessories throughout the entire 50-day trial period. These are required to qualify for a return under our voluntary guarantee.

How to Initiate a Return

To request a return under our 50-day money-back guarantee, please contact our customer service team at support@musedearplugs.com.

Your request must include:

Your order number or other proof of purchase.
A brief but specific explanation of why the earplugs did not meet your expectations after testing them.
Supporting photographs of the earplugs, original packaging and included accessories, if requested by our customer service team.

Our team will carefully review each request to verify whether it meets the conditions of our voluntary satisfaction guarantee.

The guarantee is intended for customers who have genuinely tried our earplugs but are not satisfied with their experience. A general change of mind without having tried the product does not qualify under this additional guarantee.

Once your request has been reviewed, we will provide further return instructions.

Please do not send products back under this voluntary guarantee before receiving our return instructions.

Products must be dispatched within 14 days after receiving these instructions.

Return Costs & Shipping

Customers are responsible for return shipping costs under our voluntary 50-day money-back guarantee.

Original shipping fees are non-refundable under this additional guarantee.

Please ensure your return is securely packaged and retain proof of shipment.

MUSED is not responsible for return parcels lost or damaged in transit, except where applicable law provides otherwise.

Return Inspection & Approval

All returned products are subject to inspection upon arrival. Approval of the initial return request does not automatically guarantee a refund.

Before approving a refund, MUSED will verify that:

The return request was submitted within the 50-day guarantee period.
The stated reason for return qualifies as genuine dissatisfaction following product testing.
Both earplugs and all originally supplied accessories are included.
The original product packaging is present, intact and in good condition.
The earplugs show no damage beyond normal use during testing.
All other applicable return conditions have been met.

MUSED reserves the right to decline refund requests under this voluntary guarantee where the communicated eligibility requirements have not been satisfied.

If a return does not meet these conditions, we will notify the customer by email and explain the reason.

Once an eligible return has been received, inspected and approved, the purchase price paid for the returned earplugs will be refunded to the original payment method within 14 days of receipt.

Refunds reflect the actual purchase price paid, including any discounts applied at the time of purchase. Original shipping fees are excluded.

Return Denial

MUSED reserves the right to reject requests under its voluntary 50-day money-back guarantee where the stated conditions have not been met.

Reasons for rejection may include:

A return request submitted outside the 50-day guarantee period.
A product that has not been genuinely tested and is being returned solely due to a change of mind.
Failure to provide a sufficiently specific explanation of dissatisfaction after a reasonable request for clarification.
Missing or significantly damaged original product packaging.
Missing earplugs, carrying cases, silicone ear tips or other originally included components.
Products damaged through misuse, modification or improper handling.
Returns that do not follow the communicated procedure or are sent outside the specified return period without reasonable justification.
Fraudulent or abusive claims.

Each request will be assessed against the conditions communicated at the time of purchase. MUSED will inform customers of the reason for any rejected claim.

These restrictions apply exclusively to our additional voluntary 50-day money-back guarantee and do not affect your statutory consumer rights.

Scope of the Guarantee

The 50-day money-back guarantee applies exclusively to eligible MUSED earplugs purchased directly through our official webshop.

Other products, including electrolytes, separately purchased accessories and gift cards, are excluded from this additional guarantee unless explicitly stated otherwise.

Orders placed through third-party marketplaces are subject to the applicable marketplace return procedures and any additional guarantees expressly offered for those purchases.

Our voluntary satisfaction guarantee does not replace, limit or restrict your statutory right of withdrawal or legal rights relating to defective or non-conforming products.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is defective or does not meet the requirements of your purchase agreement, please contact support@musedearplugs.com with your order number and a description of the issue. Photos can help us assess the problem.

We will arrange an appropriate remedy in accordance with applicable consumer law, at no cost to you where legally required.

Your statutory rights remain unaffected and continue to apply beyond the 50-day money-back guarantee period.

If you receive an incorrect item or discover a fault later, please contact us so we can arrange the remedy you are legally entitled to.

Refunds Following Withdrawal

We will refund you within 14 days of receiving your statutory withdrawal notice. We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

If you withdraw from your entire order, we will also refund the original standard delivery charge. Additional charges for premium delivery are not refundable. Original delivery charges are not refunded for partial returns.

Refunds are issued to your original payment method, without a refund fee. Your payment provider may need additional time to display the funds.

Exchanges

We do not offer direct exchanges for change-of-mind purchases. Please return your original item under the applicable conditions above and place a new order.